Friction types
What each kind of friction in On-Live means — the names you see on issues, in replays, on the Site Map and in charts.
A friction is a moment where a visitor struggled. Flamio On-Live names each one by type. You see these names on issues, on the replay timeline and its Issues tab, in a page's Struggle breakdown on the Site Map, and in the Friction by type chart.
Clicks and taps
| Type | What it means |
|---|---|
| Rage Click | Rapid repeated clicks in the same area with no result. The element is unresponsive, too slow, or looks clickable when it is not. |
| Dead Click | A click on something that produced no visible change — no navigation, no dialog, no feedback. |
| Error Click | A click tied to a JavaScript error. The interaction is likely broken. |
| Multi-Target Hesitation | Clicks going back and forth between two elements. The options or their labels are hard to choose between. |
Navigation and pages
| Type | What it means |
|---|---|
| U-Turn | The visitor opened a page and quickly went back. The page was not what they expected. |
| Error Page | The visitor landed on a "not found" or server error page. |
| Slow Page Load | The page's main content took a long time to appear. The visitor waited on a half-loaded page. |
Reading and moving around
| Type | What it means |
|---|---|
| Hesitation | A long pause between interactions. The visitor is unsure what to do next. |
| Excessive Scrolling | Scrolling up and down erratically. The visitor is searching for something they cannot find. |
| Cursor Thrash | Erratic, circling mouse movement. A strong sign of frustration. |
| Scroll Depth | Time on the page but little scrolling. Content further down is likely missed. |
| Inactivity | The page sat idle, or the visitor switched to another tab. |
Forms
| Type | What it means |
|---|---|
| Form Field Struggle | A form field showed a validation error. The label or the expected format may be unclear. |
| Input Correction | Many deletions and retypes in a field. The label or the expected format is confusing. |
| Form Abandonment | The visitor focused a field and left without filling it in. |
How issues rank them
Every issue shows a severity — High, Medium or Low — and an Impact score. Impact combines how many people are hit, how often, and how many leave afterwards, so the problems that cost you the most visitors come first.
Related
Check whether an issue is real
Ask Flami to collect the evidence behind an On-Live issue and show what the recordings measured, before you spend time on a fix.
Find the pages that hurt most
Rank your pages by UX score and frustration on the On-Live Site Map, and see what visitors struggle with on each one.