Payments and token packs
Buy a one-time token pack, update your card, get invoices and receipts, and redeem a promo code.
Besides a monthly plan, you can top up with one-time token packs. Payments, cards, invoices and receipts are handled by Flamio's payment provider; Flamio links you to it from Settings > Plans & billing.
Before you begin
- Only the Owner can buy tokens and manage billing. Other members see "Only the account owner can change the plan or buy tokens."
- Card payments happen on the payment provider's secure checkout page. Flamio never sees your card details.
Buy a token pack
A token pack is a one-time top-up. It does not start or change a plan, and its tokens never expire.
Find the packs
Click Settings in the sidebar, then Plans & billing under Billing. Scroll to One-time token packs.
Choose a size
Drag the slider, or click one of the sizes under it. The card shows the pack's tokens, its one-time price and price per token, and never expires. Bigger packs carry a Save badge, and the largest is marked Best value.
Buy it
Click the buy button under the slider — it names the pack you selected — and pay on the checkout page.
Result: you return to Plans & billing, and the tokens are added to your organization's balance, usually within a minute.
Update your card or get invoices and receipts
The card, invoices, receipts and tax details are kept in the payment provider's billing portal. You reach it from your subscription.
Open the billing portal
On Settings > Plans & billing, click Manage billing on the Current plan card. If the badge reads Payment past due, the button reads Update payment method instead.
Make the change
In the portal, change your card, download invoices and receipts, or resume a cancellation that is still scheduled.
Come back to Flamio
The portal does not send you back by itself. Return to Flamio in your browser.
Result: your card and billing documents are up to date in the portal.
The Current plan card, and with it Manage billing, exists only while you have a subscription. If your organization has only bought token packs, request those receipts from the payment provider directly.
Redeem a promo code
Promo codes come from the Flamio team. You redeem one during sign-up, on the last step of the setup wizard.
Reach the plan step
Sign up and go through About you, Your company and Review to the Plan step.
Enter the code
Under the plan cards, find Have a promo code from our team? and enter the code in Enter promo code.
Apply it
Click Apply.
Result: the box shows how many tokens were added, followed by "Finishing setup…". The tokens are already in your organization's balance, and the wizard finishes and opens the app.
Only during sign-up
Limitations
- Flamio does not keep invoices, receipts, VAT numbers or billing addresses in the app, and has no billing history table — instead, open the payment provider's portal with Manage billing on the Current plan card.
- Flamio does not refund plans or token packs, except where the law requires it. If you believe a refund is due, write to contact@flamio.org with your account email and the transaction. See the refund policy.